Frequently Asked Questions

Most orders are shipped 24 hours after the order is received. Full color or custom orders may require additional processing time.

A tracking number will be emailed to you once your label prints. If you do not receive that information please message us.

We process orders Monday to Friday from 9 am to 5 pm. We do not ship on weekends or holidays (the post office is closed). All orders placed on Friday EST will be shipped the next business day.

You must apply the received by email code during the checkout. If the code is not applied at that time, it cannot be applied later. 

If you want to apply the code later, we must cancel the order.

We take the right to cancel any order if the item is out of stock, or if for any reason we are unable to process your order within 24-72 business hours (excluding holidays).

We can also cancel the order if our analytics determines that the payment method may be fraudulent to avoid a chargeback later.

Yes, orders $50 and up (excluding shipping charges) apply for free shipping. You must use the code USFREESHIP during the checkout. If the code is not applied during the checkout, cannot be applied later.

If you apply the code for free shipping, for packages weighing up to 15 oz, we ship with First Class mail service, packages over 16 oz are shipped with USPS priority mail service.

No. We do not have control over the shipment. For overnight shipping, the delivery is "expected", not guaranteed. Distance, weather conditions, availability, and other factors affect delivery. 

On the other hand, to ensure that you receive a fresh product, most of our products are produced after the order is received.

In order to minimize shipping costs, most orders are shipped with USPS with a tracking number.

Other carriers available are UPS, FedEx, and DHL. You select the carrier and service during the checkout.

Delays on shipment, you may contact USPS customer service with the tracking number.

You will receive an email with tracking as soon as the order is complete. Please, allow 24-48 hrs for the tracking number to update. 

We have no control over USPS, once we drop off packages at the post office is out of our hands.

If tracking number doesn't update, you should call USPS costumer service with the tracking number and they will help you. If you call us, you only add a layer to solve the issue.

If package is lost, we must open a claim after 15 passed days according to USPS policies, more info at USPS.com

Air release channels (ARC) are very small lines in the adhesive on the back of the vinyl that allow air to flow out when it is applied to a vehicle.

Unfortunately, this feature is not available for all vinyl. When you select the color from the menu, if the color is followed by the acronym ARC, it means that the vinyl has air channels, and its dry or wet installation will not leave bubbles, independently of your level as an installer.

We will always be willing to help those who support our work. However, custom orders consume considerable time and resources that are often not compensated for. We are not accepting custom orders at this moment due to the lack of time. 

You can always ask, drop us a line at info@usrallystripesshop.com

We protect your personal information very carefully and we don't sell or share our customers' data with anyone, never, ever, ever.

You can create an account with us for future orders or continue as a guest. We require a minimum of information to process your order, including name, address, phone, and method of payment. 

You can also use the data stored in other accounts such as Google, Paypal, or Amazon.

Since every item we sell is made to order, we should not accept returns. However, we accept returns within 14 days from the delivery day of any unused and unopened item.

If 14 days are gone from the delivery date we cannot accept the return.

If there is a mistake on our part, we will correct the issue free of charge.

Yes, you can. Our policies last 14 days after the package is delivered. You contact us for directions.

Make sure to provide a tracking number after shipment, delivery is not guaranteed without a tracking number.

For returned items, a 25% restocking fee will be applied and shipping charges are not refundable.

More info on our Refund page.